Frequently Asked Questions
Everything you need to know about shopping with THE OPTICAL. CO
How do I provide my prescription for my new frames?
You can upload a photo of your valid prescription during the checkout process, or email it directly to our support team with your order number. We ensure all lenses are precision-crafted to your exact specifications.
What is your return policy for prescription eyewear?
We offer a 30-day fit guarantee. If you aren't perfectly happy with your frames or vision, you can return them for a full refund or a one-time exchange. We even cover the return shipping costs.
How long will it take to receive my order?
Standard shipping takes 5-7 business days for non-prescription sunglasses. For prescription orders, please allow an additional 3-5 business days for our lab to custom-craft and quality-check your lenses.
Do you offer international shipping?
Yes, THE OPTICAL. CO ships worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
What materials are used in your frames?
Our frames are crafted from premium materials including hand-polished Italian acetate, lightweight aerospace-grade titanium, and durable stainless steel to ensure both style and longevity.
Can I use my vision insurance to pay for my glasses?
While we do not bill insurance companies directly, we provide a detailed itemized receipt with every order which you can submit to your insurance provider for out-of-network reimbursement.