Returns & Exchanges
At THE OPTICAL. CO, we want you to love your new frames. If you are not completely satisfied with your purchase, you can return or exchange your eyewear within 30 days of delivery.
1
Initiate Your Return
Visit our online returns portal and enter your order number and email address to start the process.
2
Print Your Label
Select the items you wish to return and download your prepaid shipping label provided by our system.
3
Pack Your Frames
Securely place the eyewear in its original case and packaging to ensure it arrives back to us in perfect condition.
4
Drop Off and Refund
Drop your package at any authorized carrier location; your refund will be processed within 5-7 business days of receipt.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing